All of our goods are made with great pride and great care. Anything you purchase from LM Leather Goods is warrantied for general & intended use for the lifetime of the product. The warranty is there to keep your LM goods functional through the years even while time patinas its appearance. This warranty includes: defects as a result of craftsmanship (defective seam stitching on load-bearing points), and all hardware. Liner material stains, spills, tears/rips and stitching are not covered by warranty. Do note, that when we do repairs, exact matching leather may not be available. In all cases, we will contact you before making any repairs.
We urge you to properly condition and maintain the health of your LM leather goods throughout their life. Love your leather goods and they'll love you back. We will give it a good cleaning and conditioning if it comes in for a repair though!
All warranty claims require proof of purchase. If you are requesting a repair that is not due to a manufacturing defect, a small, reasonable fee will be discussed. Closeouts, Seconds and Sample Sale items are not covered by this warranty.
If a warranty claim is made within the 1st year of purchase, LM will pay all shipping costs. No questions asked! For warranty claims made after 1st year - owner only pays shipping to LM, and LM pays shipping back to customer.
If you have a leather good that needs some work or attention, email us at firstname.lastname@example.org
Thanks for owning an LM Leather Good. We truly appreciate it and want to make sure you are as proud of it in 10 years as you are today.